“Employees First, Customers Second” FLI Seminar With HCL CEO Vineet Nayar

Employees First (1)

Title: “Employees First, Customers Second” Seminar

Location: Grosvenor House, London

Speakers: Vineet Nayar, CEO HCL & Martin Reed,  member of The UK Cabinet Office Efficiency and Reform Board

Introduction: Patience Wheatcroft, The Wall Street Journal

Date: 30 September 2010

Organizing Committee: The Future Leadership Institute*
(*Between 2007 and 2011 the Institute temporarily carried the name ‘The Wall Street Journal Future Leadership Institute’)

Seminar Concept: Gert Van Mol

Moderator: Araz Najarian

Pictures: Kata Hajdu

About Vineet Nayar: Vineet Nayar is is chief executive officer of HCL Technologies, Ltd. (HCLT), the India-based global information technology services company, and author of the book Employees First,Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, June 2010). Vineet joined HCL in 1985 after earning his MBA from XLRI, one of the leading business management schools in Asia. In 1993, he created the start-up company, Comnet, where he developed and implemented many of the ideas that are described in this book. In 2005, he became president and then, in 2007, the CEO of HCL Technologies, where, over the next five years, he led a turnaround. Today, HCLT is one of the Indian IT leaders, recognized globally for its business performance and innovative and transformative management practices. Vineet is an active member of G100, a group of CEOs of some of the world’s most significant companies. He is also one of the founding members of the Asia Gender Parity Group and an active member of the Global Gender Parity Group at WEF.

About Martin Reed: Martin Reed is a non-executive director of Invensys, Aegis Group & Lloyds. He is also a member of The Cabinet Office Efficiency and Reform Board. He was the CEO of Logica PLC from 1993 to 2007 and also served as non-executive director on boards of British Airways, Siemens Holdings, Boots & ASDA. His Charitable interests include being a Director of Shelter, The Vice-Chair of The Council of Southampton University and a member of the council of Shakespeare’s Globe Theatre.

Picture Overview:


HCL CEO Vineet Najar, author of the book ‘Employees First, Customers Second’ speaking at the “Employees First-Seminar” in London, organized by The Future Leadership Institute*.


Patience Wheatcroft, now Baroness Wheatcroft, Editor-In-Chief of The Wall Street Journal Europe, introducing speaker Vineet Najar, CEO of HCL.


Moderator of the “Employees First – Seminar” Araz Najarian shaking hands with HCL CEO Vineet Nayar.


HCL CEO Vineet Nayar speaking about his book “Employees First, Customers Second”


Mr. Vineet Najar signing his book “Employees First, Customers Second”


Left: Aniruddho Mukherjee, HCL Europe Marketing


Right: Bindi Bhullar, Head of Marketing & Alliances, Europe at HCL


Right: Clive MacTavish, CFO at, and Expedia Lodging Partner Services at Expedia, Inc


Left: Yannick Peeters, K.U.Leuven (Catholic University Leuven)


Ginet R. Sosemito, Young Professionals in Foreign Policy


Swati (Dhawan) Bhargava, Co-Founder & Pouring Pounds Ltd


Left: Martin Reed / Middle: Vineet Nayar / Right: Araz Najarian


Left: Gert Van Mol, The Future Leadership Institute, organizer of the seminar / Middle: Bindi Bhullar, HCL Head of Marketing & Alliances, Europe / Right: Martin Reed, non-executive director of Invensys, Aegis Group & Lloyds.


Founder of The Wall Street Journal Future Leadership Institute Gert Van Mol, organizer of the “Employees First, Customers Second” Seminar.

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